Cobian accepts returns and exchanges on unworn merchandise with its original packaging and tags within 30 days of delivery date.
Returns for Refund:
Refund will be issued to your credit card for the value of the merchandise and any charged sales tax. Please allow 7-10 business days to receive credit or refund. Shipping charges are non-refundable.
Items returned after 30 days from the delivery date are eligible for store credit only.
Items returned from orders that received free shipping, a 15% restocking fee will be charged. The restocking fee only applies to orders that received free shipping.
Custom orders are not eligible for refund.
Returns for Exchanges:
Place a new order using your Cobian account and return the items for a refund. Simple, fast and convenient! This method is much faster
than waiting for us to receive the items for an exchange ( 3-5 Business Days), processing the exchange (up to 15 Business Days) and waiting to receive the new shipment (3-5 Business Days).
A traditional exchange could take up to 25 Business Days! A new order placed before 2pm on a Business Day ships out same day, and you get a new Estimated Delivery Date.
Exchanges will be shipped within 15 business days after receipt of original merchandise. If item you requested is not available we will contact you via e-mail with the expected ship date.
Damaged or Defective Items Purchased From This Site:
We do our best to minimize mistakes and not ship out defective items, however if Cobian shipped you the wrong item or the item was damaged during shipping, please call us immediately.
- You must contact us within 3 Business Days of Receiving Package.
- (Unworn) Item must be sent back to us within 5 Business Days.
- Correct item will be sent as soon as we receive defective/incorrect item.
If you have worn the item and feel there is a defect in workmanship please call us at 877-726-2426 for instructions.
What to Include in Package:
Please enclose the invoice and specify what item(s) you would like exchanged and the replacement item(s). If you do not have your invoice write on a piece of paper your name, shipping address, whether the order was a phone order or an internet order and specify the item you would like exchanged and the replacement item.
Make sure your shipment is insured properly, we will not be responsible for lost or damaged shipments. Customer is responsible for all shipping costs unless otherwise specified by Cobian.
Please ship your returns to:
Returns Department
Cobian
931 Newhall St
Costa Mesa, CA 92627
877-726-2426
***Remember if you would like to make an exchange: Place a new order using your Cobian account and return the items for a refund. This method is much faster
than waiting for us to receive the items for an exchange, processing the exchange and waiting to receive the new shipment.
Defective Items Purchased At An Authorized Dealer:
If you purchased Cobian Sandals from an Authorized Dealer other than this site and feel they are defective please call us at 877-726-2426 for instructions.
Do not send them to the address listed above. The address listed above is for items purchase through this site only.
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